Privacy policy

Last updated: February 2026

Accendo Marketing (ABN: 824876076138) operates accendomarketing.com.au (the "Website"). We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all applicable Australian state and territory privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Website or interact with us.

What personal information we collect

When you complete a form on our Website, we may collect:

  • First name and last name

  • Email address

  • Phone number

  • Business name

  • Job title

We also collect non-personal technical information automatically when you visit our Website, including IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This is collected via cookies and analytics tools.

We may combine information collected via our Website forms with technical data collected automatically through cookies and analytics tools, in order to better understand how visitors interact with our Website and services.

Why we collect your personal information

We collect personal information for the following purposes:

  • To respond to enquiries you submit via our contact or lead capture forms

  • To provide information about our marketing services

  • To send you relevant content, updates, or marketing communications (where you have consented)

  • To improve our Website and understand how visitors use it

  • To comply with legal obligations

We will not use your personal information for any purpose that is inconsistent with the reason it was collected without first obtaining your consent, except where permitted or required by law.

How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include:

  • Storing data with reputable third-party providers who maintain appropriate security standards

  • Using secure HTTPS connections on our Website

  • Limiting access to personal information to authorised personnel only

  • Regularly reviewing our data handling and security practices

Our Website and associated services are hosted and operated using third-party platforms. While we take all reasonable steps to ensure the security of your data, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your personal information has been compromised, please contact us immediately.

Cookies and Analytics

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help us understand how our Website is used and improve your experience.

Types of cookies we use

  • Essential cookies: These are necessary for the Website to function correctly. They cannot be disabled and do not require your consent. They do not collect personal information or track browsing activity.

  • Analytics and performance cookies: These cookies help us understand how visitors interact with our Website (e.g., pages visited, time on site). We use Google Analytics (Google LLC, US) for this purpose. These cookies are only set with your consent.

Your cookie choices

When you first visit our Website, you will be presented with a cookie consent banner. You may choose to accept only essential cookies or consent to analytics cookies. You can change or withdraw your consent at any time by using the cookie preference tool on our Website or by clearing cookies in your browser settings.

Disabling non-essential cookies will not affect your ability to use the core functionality of our Website.

Disclosure of your personal information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • With third-party service providers who assist us in operating our Website and delivering our services, subject to confidentiality obligations

  • Where required or permitted by law, including to comply with a court order, legal process, or government request

  • Where we have your explicit consent

The following third-party service providers may receive or process your personal information as part of delivering our services. Each is based in the United States and subject to US privacy laws. We take reasonable steps to ensure they handle your information in a manner consistent with the Australian Privacy Principles:

  • Squarespace, Inc. (US) — website hosting and form data collection (squarespace.com/privacy)

  • Google LLC (US) — Google Workspace, used for business email and document storage; and Google Analytics, used for website analytics (policies.google.com/privacy)

  • Mailchimp / Intuit Inc. (US) — email marketing platform (mailchimp.com/legal/privacy)

Where we transfer personal information to overseas recipients, we take reasonable steps to ensure the recipient handles your information in accordance with the APPs, or that an equivalent level of protection applies.

Marketing Communications

If you provide your contact details via our Website and indicate interest in our services, we may send you relevant marketing communications. We comply with the Spam Act 2003 (Cth) and will only send commercial electronic messages where you have provided consent (express or inferred).

Every marketing communication we send will include a clear and functional unsubscribe option. You may opt out at any time, and we will process your unsubscribe request within 5 business days.

Accessing and correcting your personal information

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, out of date, incomplete, or misleading.

To make a request, please refer to the Contact Us section at the bottom of this page. We will respond within a reasonable timeframe (generally within 30 days) and we will not charge a fee for making an access or correction request, although a reasonable fee may apply for the cost of providing access.

In some circumstances, we may decline a request for access or correction. If we do, we will provide written reasons for our decision.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy it or ensure it is de-identified.

Privacy complaints

If you believe we have breached the Australian Privacy Principles or have mishandled your personal information, you have the right to make a complaint. Please contact us in the first instance using the details in the Contact Us section below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Post: GPO Box 5218, Sydney NSW 2001

Contact us

For any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact:

Accendo Marketing

Website: accendomarketing.com.au

Email: alan@accendomarketing.com.au

Location: Sydney, New South Wales, Australia

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. The current version will always be available on our website with the date it was last updated. We encourage you to review this policy periodically.